Microsoft services including Outlook and Teams face widespread outage
Nearly 1,30,000 users reported issues with email and messaging apps on Thursday following infrastructure problems.
A widespread outage affected several Microsoft platforms, including Outlook, Teams, and the AI assistant Copilot, on Thursday. According to Business Standard and BusinessLine, nearly 1,30,000 users reported difficulties accessing Outlook on the outage tracker Downdetector shortly after 1 pm.
Users reported being unable to send or receive emails or having trouble loading their inboxes. Thousands of others experienced issues with the Microsoft 365 suite and the workplace messaging application Teams.
The Redmond, Washington-based company stated it was investigating the disruptions, particularly those involving Teams and email applications. Microsoft noted that users in the Americas were having trouble accessing Exchange Online mailboxes through various connection methods.
The tech giant said part of its infrastructure was under heavy load, which likely caused the connectivity errors. It also found that several servers became unexpectedly unavailable after failing during automated health checks.
While the exact cause of the server failure was not immediately clear, Microsoft said it was testing a fix. The company is rolling out a different method for health checks to bring the affected servers back online.
The Microsoft 365 Status account stated on X that they are aggressively pursuing all ways to reduce the impact. Although Microsoft said it had successfully restored Teams services in North America, some users still reported connectivity problems.