Microsoft outage causes flight cancellations and delays at Delhi airport
SpiceJet cancelled three flights and IndiGo and Akasa Air reported email support disruptions following a global Microsoft service outage.
A global Microsoft outage has impacted domestic airlines in India, leading to flight cancellations and delays at the Indira Gandhi International (IGI) Airport in Delhi, according to Moneycontrol.
SpiceJet cancelled three flights departing from Delhi on Friday morning, including services to Pune, Leh, and Mumbai. Two other SpiceJet flights from Delhi to Darbhanga and Mumbai were delayed due to the Microsoft glitches.
IndiGo and Akasa Air reported that their email support services were affected by the disruption. IndiGo stated it might not be able to receive customer emails, while Akasa Air advised passengers to use its 24/7 care centre or social media for immediate assistance.
Air India said its operations were running normally and its communication channels remained unaffected. The airline noted it had temporarily rerouted emails to ensure messages reach them and that it is responding to emails within its usual 24-hour timeline.
The Microsoft outage began on November 12 and affected several Microsoft 365 services, including Outlook, Teams, Copilot, SharePoint Online, and OneDrive. Microsoft 365 Status stated on X that changes intended to restore disrupted cloud services had not delivered the expected results.